Bitee Privacy Policy

1. Information We Collect

Information You Provide to Us

When you place an order, contact us, or use our services, we may collect information including:

• Your name
• Email address
• Phone number
• Delivery address, if delivery is selected
• Apartment, unit, floor, or other delivery information you provide
• Delivery instructions
• Order details
• Product selections and customization requests
• Pickup or delivery information
• Requested fulfillment date and time
• Communications you send to us regarding your order or our services

Some information is necessary for us to process and fulfill your order.

2. Payment Information

Payments are processed by Square, our third-party payment processor.

Bitee does not store your full credit or debit card number, card security code, or complete payment-card credentials on our systems.

Square may collect and process payment information, billing information, transaction information, and other information necessary to process your payment.

Square's handling of your information is governed by Square's own privacy policies and terms.

3. Information Collected Automatically

When you visit or use Bitee's website or application, certain information may be collected automatically through cookies, pixels, and similar technologies.

This information may include:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Pages viewed
• Date and time of visits
• Referring website or advertising source
• Interactions with our website or application
• Cookie and device identifiers
• Advertising interactions
• Conversion information

We use technologies provided by companies such as Google and Meta, including Facebook and Instagram, to understand how customers interact with our services and to measure the effectiveness of our advertising.

These technologies may collect or receive information about your device, browser, website activity, advertising interactions, and conversion events.

We do not intentionally send customer names, phone numbers, email addresses, or delivery addresses to Google or Meta through our advertising tracking tools.

4. How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Prepare customized products
• Arrange pickups and deliveries
• Confirm and verify order details
• Contact you regarding your order
• Send order confirmations and updates
• Provide pickup and delivery notifications
• Respond to customer questions or requests
• Provide customer service
• Maintain purchase and transaction records
• Improve our products, services, website, and application
• Understand how customers use our services
• Measure advertising and marketing performance
• Maintain security and prevent misuse
• Comply with applicable legal, tax, accounting, and regulatory requirements

We may also use your email address or phone number to send promotional communications about Bitee products, offers, discounts, seasonal items, or other Bitee services where permitted by applicable law.

Transactional messages concerning an existing order are separate from promotional communications.

5. Marketing Emails and Text Messages

Where permitted by applicable law and where any required consent has been obtained, Bitee may send promotional emails or text messages using contact information you have provided.

Promotional communications may include:

• Special offers
• Discounts
• New products
• Seasonal products
• Product announcements
• Bitee news or updates

Promotional emails will include a method to unsubscribe where required.

Promotional text messages will include applicable opt-out instructions, such as replying STOP.

Opting out of promotional communications does not prevent us from contacting you when necessary regarding an order you have placed.

We do not sell customer email addresses or phone numbers to third parties for their own marketing purposes.

6. How We Disclose Information

We do not sell customer personal information.

We disclose information only when reasonably necessary to operate Bitee, fulfill customer orders, provide our services, or comply with legal obligations.

Bitee Employees and Authorized Personnel

Customer and order information may be accessible to Bitee employees and authorized personnel who need the information to perform their work.

For example, kitchen employees may view information necessary to prepare and organize an order, including:

• Customer name
• Order details
• Product customization instructions
• Fulfillment date and time
• Pickup or delivery status
• Other information necessary to correctly prepare the order

Access to customer information is intended to be limited to information reasonably necessary for an employee's responsibilities.

Delivery Service Providers

If you select delivery, we may provide information to a delivery company or courier responsible for completing your delivery.

This information may include:

• Customer or recipient name
• Delivery address
• Apartment, unit, or floor information
• Phone number
• Delivery instructions
• Delivery date
• Delivery time or delivery window
• Other information reasonably necessary to successfully complete the delivery

Delivery providers may process this information according to their own privacy policies and terms.

We do not provide delivery companies with customer information for their independent advertising or marketing purposes.

Square

We provide information necessary to Square to process payments and related transactions.

Square may process payment information, transaction information, billing information, customer identifiers, and other information necessary to provide payment-processing services.

Google and Meta

We use services provided by Google and Meta for purposes including advertising measurement, analytics, and conversion tracking.

These companies may receive online identifiers and information regarding website visits, device information, advertising interactions, cookies, and conversion activity through their tracking technologies.

We do not intentionally send customer names, phone numbers, email addresses, or delivery addresses to Google or Meta through our advertising tracking tools.

Technology and Service Providers

We may use third-party companies and service providers to help operate our website, application, hosting systems, communications systems, databases, analytics systems, or other technology used by Bitee.

These providers may process information on our behalf only as reasonably necessary to provide their services.

Legal Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable laws or regulations
• Respond to lawful requests, subpoenas, or court orders
• Protect Bitee's legal rights or property
• Investigate fraud or security incidents
• Protect customers, employees, or other individuals

7. We Do Not Sell Customer Information

Bitee does not sell customer names, email addresses, phone numbers, delivery addresses, order information, or other customer personal information to data brokers or other companies in exchange for money.

Our use of third-party analytics and advertising technologies may involve the transmission of online identifiers, website activity, advertising interactions, and conversion information to companies such as Google and Meta as described in this Privacy Policy.

8. Cookies and Tracking Technologies

Bitee and our service providers may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

• Operate our website and application
• Understand website usage
• Remember certain preferences
• Measure advertising performance
• Determine whether an advertisement resulted in a purchase
• Understand how customers interact with our services
• Improve our website and ordering experience

Your browser may allow you to block or delete cookies.

Depending on your location and applicable law, additional choices concerning certain advertising or tracking technologies may also be available.

Blocking certain cookies or tracking technologies may affect website functionality or our ability to accurately measure advertising performance.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

• Fulfilling orders
• Customer service
• Maintaining transaction records
• Accounting and tax purposes
• Resolving disputes
• Preventing fraud
• Complying with legal obligations

Different categories of information may be retained for different periods.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. Data Security

Bitee uses reasonable administrative, technical, and organizational measures intended to protect customer information against unauthorized access, loss, misuse, disclosure, or alteration.

Access to customer information is limited to employees and service providers who reasonably need access to perform their responsibilities.

However, no internet-based service, electronic transmission, or electronic storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on where you live, applicable law may provide certain rights concerning your personal information.

These rights may include the ability to request:

• Access to certain personal information we maintain about you
• Correction of inaccurate information
• Deletion of certain personal information
• Information about how your personal information has been used or disclosed
• Withdrawal of certain marketing permissions

Certain requests may be subject to legal exceptions or record-retention requirements.

We may take reasonable steps to verify your identity before fulfilling a privacy request.

To submit a privacy request, contact us at: biteepastries@gmail.com

12. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

13. Third-Party Services

Our website or application may interact with services operated by third parties, including Square, Google, Meta, and delivery service providers.

These companies may process information according to their own privacy policies and terms.

Bitee is not responsible for the independent privacy practices of third-party services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements.

When we update this Privacy Policy, we will update the effective date displayed at the top of the policy.

Material changes may be communicated through our website, application, or other appropriate means where required.